14-day money-back guarantee
If KAGE LAB is not right for you, email support@kage-lab.com within 14 days of your first payment and we will refund that payment in full. No questions asked, and no need to explain why. The guarantee applies to your first payment as a new member.
We process refunds to the original payment method within 5–10 business days. When we refund your first payment, your membership ends and you will not be charged again.
Cancellation
You can cancel your membership at any time from your account settings, in a few steps. Your access continues until the end of the current billing period. There are no cancellation fees, and you will not be charged again after you cancel.
If you have trouble cancelling, email support@kage-lab.com and we will cancel it for you.
Refunds
Apart from the 14-day money-back guarantee on your first payment, monthly fees are generally non-refundable, because membership gives immediate access to digital content. When you cancel, you keep access until the end of the month you have already paid for.
Nothing in this policy limits any refund rights you have under the mandatory consumer laws of the country where you live.
Billing questions
If you believe you were charged in error, please contact us at support@kage-lab.com before contacting your card issuer. We aim to resolve billing questions within 2 business days (Japan time).
Currency
All charges are made in US dollars. If your card is issued outside the United States, your card issuer may apply its own exchange rate or fees.
Contact
KAGE LAB MEDIA LLC
1021 East Lincolnway Suite 9839, Cheyenne, WY 82001, United States
Email: support@kage-lab.com